Refunds, cancellations and delivery

Access is digital and immediate. The moment your payment is confirmed by Razorpay, your plan switches on in your account — normally within a few seconds, and within 24 hours at the outside if a payment confirmation is delayed.

Nothing is shipped. There is no physical product, no courier, and no delivery charge.

If a payment has left your account and access has not appeared within 24 hours, email support@testwallah.in with the payment reference and we will either unlock it or refund you in full.

Pro (₹599) or Max (₹999): a set number of suggested papers and, on Max, chapter tests, each marked by AI from photos of your handwritten answers, usable until 31 March 2027. Moving from Pro to Max costs the difference (₹400). Each is a one-time payment, not a subscription. Nothing recurs and nothing auto-renews.

AI marking gives an indicative score — a close guide to how an ICSE examiner would mark the script, not an official result. A disagreement with a mark is not by itself a ground for a refund, but tell us and we will look at it.

Within 7 days of purchase, provided you have had no more than one paid paper or test marked: if the plan is not what you expected, write to support@testwallah.in from the email address on the account and ask for a refund. You do not owe us an explanation, though we would like to hear one.

At any time, if the site fails you: if a fault on our side leaves you without the access you paid for and we cannot fix it in reasonable time, we refund you in full, however long after purchase that is.

A script that fails to mark — unreadable photos, or a fault on our side — is not counted against your plan. You can upload it again.

Duplicate payments are refunded in full as soon as we spot them or you tell us, with no time limit.

We may decline a refund where the plan has plainly been used — for example where several papers have been marked — or where an account has been shared or the content republished, which the terms of service do not permit.

We do not refund on the basis of examination results. Nobody can promise those, and we do not.

Email support@testwallah.in from your account email address with the payment reference or the date and amount. That is all we need.

We reply within 2 working days. Approved refunds are issued through Razorpay to the original payment method within 5 to 7 working days; how quickly it then appears is up to your bank or card issuer.

If a payment fails but the money leaves your account, it is usually an authorisation your bank has held rather than a payment we have taken. These reverse on their own, typically within 5 to 7 working days. Tell us anyway and we will confirm from our side whether TestWallah ever received it.